Improve your Customer Experience and Profits with

Make them linger, spend more money,
return more often!

View our one-minute video promo!

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Hosts John Stanley and Pete Luckett guide businesses through simple and effective steps in creating and maintaining a successful retail environment. John's grasp of international retailing trends combined with Pete's passion for creating a unique customer experience gives retailers a powerful management tool!

Winning at Retail was filmed in Nova Scotia, Canada at the award winning Pete's Frootique, a multi million-dollar gourmet food market, with additional clips from a variety of retail environments.

This fast moving video explains how you can create a consumer experience via innovative branding, team building, effective displays, power merchandising, and customer service.  These key learning points are reinforced with a 16 page personal workbook that guides you through thought provoking exercises that strengthen the learning process.  The goal is to walk away with a customized tool to begin making an improved customer experience a reality!

Whether you are in nursery retail, farm shop, grocery or general retail, this is the video was made for you.

Winning at Retail takes aim at the age-old question "What makes a business succeed?" We think it's about differentiating yourself, making a customers experience memorable, and giving them many reasons to return! 

Running time 25 minutes. 
2003© Pete Luckett Inc/John Stanley Associates

$ 295 USD  $ 395 CAD

To order a copy contact us at promo@peteluckett.com

Teaming up to deliver comprehensive retail programs, Pete Luckett Inc. and John Stanley Associates have proven to be a dynamic team--each with their specialized areas of expertise. Hi-tech meets hi-touch when John and Pete walk on-stage! Contact us at promo@peteluckett.com for more information on a customized program featuring Pete Luckett & John Stanley.

John Stanley Associates are world leaders in the field of retail consultancy. They have assisted retailers to not only keep abreast of cutting edge retail technology, but also during this period of rapid change in the retail marketplace, to increase their bottom line. They have worked with retailers of all sizes including small single general retail businesses, shopping malls, as well as chain stores, international supermarkets and home improvement centers.

Just About Everything a Retail Manager Needs to Know.

This book is packed full of techniques to help retailers grow their businesses and improve their retail skills. It is an "how-to" format that means you can easily flip to the solutions to your current challenges. Topics covered include:

• Win Customers
• Promote your Products
• Manage your store
• Manage your Business

To order a copy contact us at promo@peteluckett.com